Returns & Exchanges

At Altitude Water, we prioritize the purity and safety of our products; due to the nature of our food and beverage items, we offer a 30-day return policy for unopened or defective merchandise. If you are not completely satisfied with your purchase, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Initiate the Request

  Contact our customer support team via email with your order number and a brief explanation of the reason for the return or exchange.

• 2.
  Verification & Approval

  Our quality assurance team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 3.
  Secure Packaging

  Pack the items securely in their original packaging, ensuring the RMA number is clearly marked on the outside of the box to avoid processing delays.

• 4.
  Inspection & Refund

  Once we receive and inspect your returned items at our facility, we will process your refund or dispatch your replacement within 5 to 7 business days.